Returns & Exchanges

To ensure a smooth returns experience, please review the guidelines below:

• Returns must be initiated within 30 days of the original delivery date.

• Items must be unused, in their original packaging, and include all accompanying accessories (such as straps). 

• Final sale items are not eligible for return, exchange, cancellation, or revision.

• Personalized items (including monogrammed items) are not eligible for return, exchange, cancellation, or revision.

• Gift cards are non-refundable.

• Purchases made through authorized retailers (including department stores and specialty boutiques) must be returned directly to the retailer—they cannot be processed through trelleco.com.

• Returns will be credited to the original form of payment. Purchases made with a gift card will be refunded back to that gift card.

• Gifts without an original purchase on file are eligible for store credit only.

• Once your return is received and processed, please allow up to seven business days for the refund to appear on your original payment method.

• A $10 flat fee will be deducted from your refund to cover the return shipping label and restocking.

• Return Processing Fee: A $10 fee applies to all returns for a refund. This helps us maintain our high quality-control standards for every item.

If you have any questions, our team is happy to help—please reach out to support@trelleco.com.

U.S. Returns:  Click here to initiate a return or exchange.